Thank you, Abbott

27 11 2007

My meter‘s been acting a little funny lately. For over a week, it will occasionally not recognize that there’s blood on the strip. It’ll suck the blood up just fine, but nothing will happen. I’d have to throw the strip out and use a new one. Or two. Then yesterday I got a bunch of Err1 codes and an Err3 tossed in for fun. Getting sick of wasting test strips, I called Abbott up to see if they could help out.

After only a couple computer prompts, I spoke to a real live person who spoke English. His name was Arthur. He listened very patiently to my problems and asked me a few questions. We ran through a few different scenarios to rule out other possibilities (yes, it happens with multiple tubes of strips; yes, the code is correct; yes, I apply the blood correctly, etc) and finally deduced that it was most likely the meter. He said they would ship a new one out to me and it would get here in about 3 days. Talk about awesome!

I really do love it when companies get it right. Abbott seems to really care about its customers and they make sure that their meters are doing their job. Thanks, Abbott!

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One response

27 11 2007
Christine

I love abbott. I just got a free meter in the mail from them today.

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